Case studies - Examples of what can go wrong

Examples of what can go wrong

Case study - June 2016.

After days of violent clashes between Mexican federal police on the striking teachers of the state of Oaxaca, Mexico and reports of six to eight demonstrators killed, the situation escalated to a demonstrators’ highway blockade in Nochixtlán, northwest of the city of Oaxaca. The blockade was in retaliation for those that had been shot and killed when police opened fire with live ammunition on the blockade. At least 45 others had been hospitalized with injuries, the majority gunshot wounds, and 22 had disappeared.

During the days of the blockade, the FocusPoint CRC received a call from a client traveling in the area affected by the blockade; in San Cristobal de las Casas, Mexico. The individual, a female, advised that due to political violence, the roads to the airport were blocked by those protestors who had violently clashed with police/security forces.

While the individual had not suffered bodily injury or personal property damage, the member’s sister ( who was also covered) was with her and she had chronic asthma. Due to the stress, she was having difficulties breathing, and was running low on her prescription medication. Because of the blockade; they were not able to transport themselves to adequate care or to arrange for safe accommodations during their trip. Within 24 hours of the initial call, the FocusPoint CRC arranged for:

  1. Security-trained escort to assist the travellers with location and purchase of the required asthma medication
  2. Secure private car transport to evacuate them out of the city of San Cristobal
  3. Assurance via a security-trained driver for safe passage through the demonstrators’ blockade
  4. Ground transportation for the 1.5 hour drive from their initial location to Tuxtla Gutierrez, Mexico airport (closest town with commercial air transport capability)
  5. Arranging new commercial air travel from Tuxtla to Mexico City, to eventual return to home city via international flight from Mexico’s Capital City Airport.

All costs were met by FocusPoint CRC. Under any of our standard Extramile policies these costs are met under policy Section 3 Natural and Political Risks Repatriation*.

*Subject to any policy deductible applying.
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